Data Protection and Privacy

tkpk Privacy Policy

At tkpk, protecting your personal information is our highest priority. This policy details what information we collect, how we use it, and what steps are taken to protect your privacy.

Secured by SSL Encryption

This privacy policy has been last revised, and registered users will be notified by email of any changes.

Introduction and Scope

This privacy policy applies to the tkpk website (https://tkpkcasino.cam) and all associated services. When you create an account, log in, or use any service on our platform, the terms of this policy automatically come into effect.

This policy works alongside tkpk's Terms and Conditions and both documents should be read together. By continuing to use our website, you are considered to have automatically agreed to this privacy policy.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and internationally recognised privacy standards. Our services are intended only for individuals aged 21 and above, so we do not knowingly collect any information from minors.

What Information We Collect

tkpk may collect the following types of information at various stages of your relationship with our services:

2.1 Registration and Identity Information

Full name and date of birth (for age verification)
Email address and mobile number
Username and password (in encrypted form)
National ID card or passport number (for account verification)

2.2 Financial and Transaction Information

Records of transactions made via bKash, Nagad, Rocket, or bank transfer
Deposit and withdrawal history and amounts
Information required for payment method verification

2.3 Usage and Activity Information

Game history, bet details, and win/loss records
Login times, session duration, and navigation patterns on the platform
Messages and complaints submitted via live chat and email support

2.4 Technical Information

IP address and device identification information
Browser type, operating system, and screen resolution
Cookie and local storage data (detailed below)

Purpose of Information Use

tkpk uses the information collected only for specific and legitimate purposes. We use your information:

For account creation, verification, and management — to confirm your identity and maintain a secure environment.
To process financial transactions — to handle deposits and withdrawals safely and accurately.
To provide customer support — to give effective assistance via 24/7 live chat and email.
To prevent fraud and irregularities — to ensure account security and detect suspicious activity.
To manage the VIP programme and bonuses — to ensure the correct rewards and benefits according to your eligibility.
To ensure responsible gaming — to monitor playing patterns and identify any concerning trends.
To meet legal obligations — to comply with applicable rules and regulations.
To improve service quality — to enhance user experience and add new features.

We do not use your information beyond the purposes stated above. You will be informed in advance of any significant changes to the service.

Information Storage and Security

tkpk applies industry-standard technical measures to protect your personal information. The key elements of our security framework are:

4.1 Encryption and Data Protection

SSL (Secure Sockets Layer) technology is used on both the website and mobile app, encrypting all information transmitted between your browser and our servers. Passwords and financial information are never stored in plain readable form — they are secured through strong hashing algorithms.

4.2 Access Control

Your personal information can only be accessed by staff who need that information and who have committed to maintaining confidentiality. All access is logged and reviewed regularly.

4.3 Data Retention Period

Your information is retained for as long as your account is active and thereafter for the applicable legal retention period. Transaction records must be kept for a defined period in accordance with financial regulations. After this period, data is securely deleted or anonymised.

Sharing Information with Third Parties

tkpk does not sell or rent your personal information to third parties. However, in certain circumstances, limited information sharing may be necessary for our services to function properly:

Payment processors: Necessary transaction information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, and bank transfers.
Game providers: Game session information may be shared with established game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe to operate games.
Technology partners: Limited information is shared with trusted technology service providers to ensure platform security and functionality, under strict confidentiality agreements.
Legal obligations: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal requirements.

Except for the cases mentioned above, your information is never disclosed externally. All third parties with whom information is shared are contractually bound to uphold our privacy standards.

Cookies and Tracking Technologies

The tkpk website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as maintaining your login session, verifying security, and ensuring continuity of game sessions. These cookies cannot be disabled, as the service cannot be used without them.

6.2 Functionality Cookies

These cookies remember your preferences and settings, such as language selection and display preferences, so you do not need to set everything up again on your next visit.

6.3 Analytical Cookies

Anonymised statistics are collected to understand which parts of the website are most used and where improvements are needed. This information is not linked to personal identity.

You can control certain types of cookies by changing your browser settings. However, please note that disabling essential cookies may prevent the platform from working correctly.

Your Rights

As a user of tkpk, you have the following rights over your own information:

Right to access: The right to know what information is stored about you and to receive a copy of it.
Right to rectification: The right to request correction of any information held on your account that is inaccurate or incomplete.
Right to erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained for a defined period due to legal obligations.
Right to restrict processing: The right to request that the processing of your information be limited in certain cases.
Right to data portability: The right to receive your information in a commonly readable format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Responsible Gaming and Data Protection

tkpk believes that secure data management and responsible gaming are closely connected. We use your gameplay information to identify patterns that may be concerning — such as unusual betting behaviour or excessive time spent.

Information collected in this regard is never used against the user — it is used solely for the purpose of offering assistance. On our Responsible Gaming page, you can find details on setting gaming limits and keeping yourself safe.

If information relating to a person under 21 years of age reaches us by mistake, it is deleted immediately and the associated account is closed.

International Data Transfers

For the purposes of our service, your information may be stored or processed outside Bangladesh, particularly for game server operations and security monitoring. For any such international transfer, we ensure that equivalent data protection measures are in place in the recipient country or organisation.

All international partners contracted with us comply with strict data protection rules and are bound by agreement to uphold our privacy standards.

Policy Changes and Contact

tkpk reserves the right to amend this privacy policy as needed. Registered users will be notified by email in advance of any significant changes, and the date of the latest update will be noted at the top of the policy.

If you have any questions or concerns about this policy, please contact our customer service team. Our support team is available 24 hours a day, 7 days a week, in both Bangla and English via live chat and email.

To learn more about us and find out about tkpk's values and how we operate, read our About Us page.

This privacy policy has been last reviewed. Any changes will be updated on this page.