tkpk Terms and Conditions

1 General Introduction and Applicability

tkpk is an online gaming and sports betting platform that provides casino games, sports betting, and live casino services for users in Bangladesh. These terms and conditions ("Terms") apply to the tkpk platform and all associated services.

By creating an account on tkpk, accessing the platform, or using any of its services, a user is considered to have read, understood, and agreed to be bound by these Terms in full. If you do not agree with the Terms, you are requested to refrain from using the platform.

Although these Terms are written in Bengali, tkpk reserves the right to treat the original English version as final in the event of any conflict between language versions. However, this Bengali version will always be kept up to date for the convenience of Bangladeshi users.

To learn more about tkpk, visit our About Us page, which contains information about the platform's goals, values, and range of services.

2 Eligibility and Age Requirement

All services on tkpk are available only to individuals aged 21 years or older. It is strictly prohibited for minors to open an account or use the platform. Information provided at the time of registration must be accurate and truthful.

The following individuals may not open an account or use services on tkpk:

• Anyone under the age of 21.
• Residents of any area where online gaming or betting is prohibited by law.
• Anyone whose account has previously been permanently closed by tkpk.
• Individuals enrolled in a Self-Exclusion Programme.
• Direct family members of tkpk employees, partners, or affiliated organisations, where specific restrictions apply.

If there is any doubt about a user's age or identity, tkpk may request appropriate identification documents and may temporarily suspend the account until verification is complete.

3 Account Registration and Management

3.1 Single Account Policy

Each individual may open only one account on tkpk. It is prohibited to open multiple accounts, operate an account in someone else's name, or have multiple members of the same household use a single device and a single payment method. If evidence of multiple accounts is found, all accounts will be closed and any associated bonuses will be cancelled.

3.2 Accuracy of Registration Information

At the time of registration, users must provide their full name, date of birth, mobile number, and payment details accurately. An account registered with incorrect or false information may be cancelled at any time and the balance in that account may be forfeited.

3.3 Password and Security

The user is solely responsible for their login credentials, password, and the security of their account. Passwords must not be shared with any third party. If unauthorised access to the account is suspected, the tkpk support team must be notified immediately.

3.4 Keeping Account Information Up to Date

If any personal details change (such as a mobile number or payment method), the user is responsible for updating the relevant information. tkpk will not be liable for delays or failures in withdrawal caused by outdated information.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

tkpk currently supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, and bank transfer (including major commercial banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

4.2 Minimum Amounts

The minimum deposit amount for each payment method is ৳200 and the minimum withdrawal amount is ৳1,000. No transactions below these limits will be processed.

4.3 Processing Time

Deposits are generally credited to the account instantly. Withdrawal requests normally take 5 to 30 minutes to complete, though in some cases processing time may be longer if identity verification is required.

4.4 Source of Funds

Users must ensure that the funds they deposit come from a legitimate source. Using the platform for money laundering or any other illegal financial activity is strictly prohibited. If such activity is detected, the account will be closed immediately, the funds will be held, and the relevant authorities will be informed.

4.5 Declined Transactions

tkpk reserves the right to suspend or decline any deposit or withdrawal request in the event of a technical error, suspicious activity, or the need for a security check. Users will be asked to contact live chat if required.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 120% bonus on their first deposit, up to ৳20,000. Wagering requirements apply to this bonus — the bonus amount must be wagered 15 times before a withdrawal can be made. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, giving a balance of ৳2,200, and the wagering required before withdrawal is ৳1,200 × 15 = ৳18,000.

5.2 General Bonus Terms

• Each bonus offer has its own specific eligibility criteria, validity period, and wagering requirements.
• Winnings from bonuses cannot be withdrawn directly — wagering requirements must be met first.
• A promotional offer may be used only once, unless the offer's terms state otherwise.
• Creating multiple accounts to claim bonus benefits will be treated as fraud.
• tkpk reserves the right to modify, suspend, or cancel any promotional offer at any time.

5.3 Other Regular Offers

In addition to the welcome bonus, tkpk regularly provides various promotional offers, such as weekly reload bonuses, slot festival bonuses, cricket betting bonuses, birthday special rewards, and friend referral rewards. Separate terms apply to each offer and are detailed on the respective offer page.

6 Gaming Rules and Fair Play

6.1 Random Number Generator (RNG)

All slots and online casino games on tkpk are powered by independent RNG technology, which keeps the outcome of every game entirely random and independent. It is not possible to influence game outcomes through any external interference.

6.2 Technical Failures

If a problem occurs during a game session due to a technical error or network disconnection, tkpk reserves the right to void the result of that round and return the wagered amount. Claims for abnormal winnings displayed as a result of a technical error will not be accepted.

6.3 Prohibited Activities

• Operating games through software, bots, or automated systems.
• Exploiting game vulnerabilities or technical loopholes to gain an unfair advantage.
• Deliberately placing low-risk bets to exploit bonus benefits (Bonus Abuse).
• Collusion or cheating in table games using multiple accounts.

If any of the above activities are proven, the account will be closed immediately and all deposits and bonuses will be forfeited.

7 Security and Identity Verification

tkpk follows a Know Your Customer (KYC) process. For withdrawal requests, unusual transactions, or security concerns, users may be asked to submit any of the following documents:

• A clear image of a National ID Card (NID) or passport.
• Proof of current address (utility bill or bank statement, within the last 3 months).
• Proof of ownership of the payment method used.

The platform is secured with SSL encryption. Users' personal and financial information is stored on secure servers and is not shared with third parties without authorisation.

8 Responsible Gaming Commitment

tkpk believes that gaming should be an entertainment activity. We actively promote responsible gaming and have put in place various safeguards on our platform.

Users can set daily or weekly deposit limits from their account settings, take a temporary break, or apply for permanent Self-Exclusion. Full details of all these options are available on our Responsible Gaming page.

Please remember: online gaming is only for adults aged 21 and above. Playing to recover lost money or betting with borrowed money carries serious risks.

9 Data Protection and Privacy

tkpk treats the privacy of users' personal information with great importance. What information is collected, how it is used, and in what circumstances it may be shared with third parties are all explained in detail in our Privacy Policy.

By using the platform, users also consent to tkpk's Privacy Policy. The Privacy Policy forms an integral part of these Terms.

10 Intellectual Property and Usage Limits

All content on the tkpk platform — including logos, designs, software, text, graphics, and databases — is the proprietary property of tkpk. No user may reproduce, distribute, modify, or commercially use this content without written permission.

The rights to games available on the platform remain with the respective game developers. tkpk provides these games solely through valid licensing agreements.

11 Account Suspension and Closure

11.1 Closure at the User's Request

Any user may request the closure of their account at any time via live chat or email. Any eligible balance remaining in the account may be withdrawn before closure.

11.2 Suspension or Closure by tkpk

tkpk may suspend or permanently close any account without notice for the following reasons:

• Breach of any provision of these Terms.
• Fraud, false information, or operating multiple accounts.
• Failure to respond to an identity verification request.
• Suspicious activity related to money laundering or financial crime.
• Accounts that have been inactive for an extended period (more than 12 months).

12 Limitation of Liability

tkpk endeavours to resolve any technical or service interruptions promptly. However, tkpk is not liable for the following:

• Game interruptions caused by loss of internet connection or the user's device.
• Transaction delays caused by technical errors in third-party payment services.
• Loss resulting from a user's account information being disclosed to others.
• Service interruptions due to force majeure events (natural disasters, legal restrictions, government directives).

To the extent permitted by law, tkpk's total liability in any case will be limited to the total amount deposited by the user during the relevant period.

13 Dispute Resolution

For any dispute or complaint, users should first attempt to resolve the matter directly through tkpk's 24/7 live chat support or by email. Our support team provides assistance in both Bengali and English.

Each complaint raised in live chat is given a reference number. The issue is generally aimed to be resolved within 7 working days. If it is not resolved at the support level, the matter will be escalated to management.

Any legal dispute arising from these terms and conditions will be settled in accordance with the laws of Bangladesh.

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.

14 Changes to the Terms and Conditions

tkpk reserves the right to change, add to, or amend these terms and conditions at any time. For significant changes, registered users will be notified by email or via a notification within the platform.

Continuing to use the platform after any changes will be taken to mean that the user has accepted the revised terms and conditions. It is therefore recommended to visit this page regularly.

The latest version of these terms and conditions will always be available at https://tkpkcasino.cam/terms-conditions. Previous versions are kept by tkpk and can be provided on request.